Having an issue with something on the site? The new Help section should have the answer you’re looking for.
If the guides below don’t help you, please feel free to contact me at firstname.lastname@example.org and I will get back to you within a day or two. You could also contact me through this page.
- I just subscribed, but it’s not working
- I need to update my payment information.
- Can I pay several months at a time?
- Can I pay with a Debit Card?
- Can I pay with a Bank Account?
- Can I pay with a cash or check in the mail?
- How Do I Unsubscribe?
- Are there alternatives to PayPal for subscribing?
- Can I pay with a prepaid card?
- I don’t want suspicious charges showing up on my statements.
- I live in Germany and I can’t subscribe.
Account / Registration
- I forgot my password.
- I forgot my username.
- I want to change my password.
- I want to change my email address.
- Do new users need an activation email?
- Why aren’t I receiving emails from the site?
Please send an email if you are having a problem with your account or subscription. Leaving a comment here or on a random page will likely get missed and won’t help. If you send an email, you will get a response within one to two days.
Please email Support@SapphireFoxx.com or fill out the Contact Page.